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TechSectorViews: Marc Hardwick

TechSectorViewsMarc leads our analysis of the UK business process services (BPS) sector. Our in-depth coverage of the UK BPS market enables organisations to plan their approach to the market based on realistic forecasts and easy-to-read market trend analysis that offers a consistent view of the UK BPS market as a whole. TechMarketView’s analysis also supports your efforts to identify short-term and long-term areas of opportunity, and to respond to market threats ahead of time.
Our opinionated coverage of BPS suppliers, big and small, is invaluable for competitor analysis as well as for identifying and evaluating potential suppliers, partners or investment opportunities.

Market observations

"BPS Operations players were beset in 2020 with a range of supply and demand constraints associated with COVID-19. Prior to the pandemic, market growth was already being suppressed by a number of factors, including contract attrition, insourcing, service decoupling, price competition and the migration to digital services. As a result of these factors aggregate demand across the Top Twenty suppliers declined by -3.0% in 2020." Marc Hardwick, Research Director, TechSectorViews (Experiences)

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