Offshore suppliers upping the stakes in platform-based BPS

TCS/Diligenta’s recent £1.4bn business process services (BPS) win at Friends Life has sharply underscored how important the ‘platform’ has become in winning new UK life and pensions (L&P) BPS contracts. From our conversations with suppliers it is clear that this is just the tip of the iceberg, and could have profound implications for the future shape of the UK market.