We had chance to meet up with Cognizant’s business process executives recently to learn more about its strategy as it moves away from lift-and-shift BPO contracts to deliver business process-as-a-service (BPaaS). Cognizant began going to market with the BPS term at the start of 2011, and offering a new business process platform to orchestrate process delivery for its clients. What is clear is that Cognizant ‘gets BPS’. But will the strategy generate for Cognizant the higher value business and more strategic client relationships intended?
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