Steria’s platform-based shared services strategy
Publish date: 15/02/2011
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We recently attended Steria’s analyst event in the north of England, from where it is performing two of its biggest outsourcing deals – NHS Shared Business Services (NHS SBS), the long-running shared services joint venture with the Department of Health (DoH),and the more recent £219m BPO contract with Cleveland Police Authority (CPA). John O’Brien explains the challenges ahead.
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