BPaaS in the UK: managing the opportunities and risks

Business Process-as-a-Service (BPaaS) is the fastest growing  part of the UK BPS market. From a very low base today, we expect BPaaS to grow at a compound annual rate of 178% over the next four years, to be worth in excess of £100m per annum by 2015. Effectively ‘BPS on-demand’, BPaaS is being enabled by the growing availability of cloud-based business process platforms (BBP), and driven by client expectations for BP services on a flexible pay-per-use basis as specific business outcomes are achieved.

Ways to access this research