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In this report, TechMarketView's BusinessProcessViews research stream provides an update on the fortunes of the key BPS suppliers to the UK market in 2012. Rapid, disruptive change is forcing many of the leading suppliers such as Capita, Atos, Xchanging, HP, BT, Serco and Accenture to adjust their established BPS delivery models, and invest in new areas of opportunity for future growth.
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