IT-enabled support services: opportunities in a converging space
Publish date: 12/11/2012
Author:
Support services players are evolving to become more involved in the transformation of their clients’ front line service delivery, to make them more efficient, more productive and more competitive. The use of technology has a big part to play in this – a shift which is driving convergence between what we call ‘IT-enabled support services’ and our core business process services (BPS) space.
Ways to access this research
If you are already a TechMarketView subscriber please login here.
Login
If your organisation has an account with us, please enter your business email address to see if you can download this content directly.
« Back to previous page