"Make or Break": How will the IT support services firms outside the top tier fare in 2013?

2013 will be a “Make or Break” year for many firms operating in technology and IT services, including those in the IT support services market. Indeed, consider the devastating start to the year experienced by 2e2! Below the top tier of well-known names that include Computacenter, SCC and Phoenix there are a large number of firms varying in size and capability providing support services to the UK market. In this research note, Kate Hanaghan, Research Director for Infrastructure Services, highlights some of the players who operate below tier one and the challenges they face.

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