2014 is destined to be a pivotal year for BPO and support services giant Serco as it attempts to rebuild trust with UK Central Government – a sector which represents its single largest market group-wide. Serco’s troubles and responses offer some important lessons for other BPS suppliers to UK Government, as they too face similar challenges.
If you are already a TechMarketView subscriber please login here.
If your organisation has an account with us, please enter your business email address to see if you can download this content directly.
This resource is currently unavailable for one-off purchase. Please contact TechMarketView for assistance