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TechMarketView’s research theme for this year is “Surfing the Waves of Disruption”. Much of the disruption suppliers face in the infrastructure services market is happening as end user organisations look to digitise processes and employ the cloud to help them do it. The as-a-service delivery model profoundly impacts which types of infrastructure services are deployed and therefore supplier revenue models. Meanwhile, the increasing use of automation in delivery has the potential to not only improve service levels and supplier profits, but open new doors for innovation. Now is a disruptive time indeed….
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