What are the opportunities for Artificial Intelligence in Business Process Services?

It’s in BPS where some of the really big wins are to be gained from the application of Artificial Intelligence (AI), in terms of cost reduction, productivity improvements and new machine-led intelligence. However, pinning down what exactly AI is in a BPS context, and determining the reality from the hype, is critical to get a good understanding of the potential today, and application in the future. 

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