This report looks at how intelligent automation is maturing and what this means for BPS providers. We are seeing the more established technologies like RPA becoming increasingly deployed in conjunction with other complementary technologies such as Machine Learning, Voice Activation and Natural Language Processing (NLP). This maturing of the market presents BPS providers an opportunity to take greater ownership of client outcomes and shift the focus away from the technologies themselves to the business benefits and strategic value they deliver. With its integration mindset BPS has the opportunity to act as the ‘glue’ that binds automation into rest of the modern digital organisation.
If you are already a TechMarketView subscriber please login here.
If your organisation has an account with us, please enter your business email address to see if you can download this content directly.
This resource is currently unavailable for one-off purchase. Please contact TechMarketView for assistance