Intelligent Automation – What a maturing market means for BPS players

This report looks at how intelligent automation is maturing and what this means for BPS providers. We are seeing the more established technologies like RPA becoming increasingly deployed in conjunction with other complementary technologies such as Machine Learning, Voice Activation and Natural Language Processing (NLP). This maturing of the market presents BPS providers an opportunity to take greater ownership of client outcomes and shift the focus away from the technologies themselves to the business benefits and strategic value they deliver. With its integration mindset BPS has the opportunity to act as the ‘glue’ that binds automation into rest of the modern digital organisation.

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