Capita - The Road to Reinvention

Capita is the largest UK BPS player and remains an important bellwether for the market more generally and its woes since 2016 have been well documented.

New CEO Jonathan Lewis has been onboard since December last year and took the opportunity of the annual results announcement to launch the outcomes of his strategic review and proposed transformation plan. 

If Lewis is successful Capita will look very different in three years’ time. His plan to ‘fix’ Capita is ambitious and makes some bold calls that will require significant investment and crucially changes to the company’s culture, personnel and operating model.

This report represents our initial assessment of the new strategy and transformation programme highlighting some of the likely hurdles that will need to be overcome in coming months if Lewis is to get Capita back on track.

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