Recruitment Outsourcing – Is there a better way?

Recruitment remains one of the largest and most important components of the UK business services market, though in recent years the sector has become increasingly commoditised and fragmented.

As the service has become increasingly transactional in nature, the focus has naturally fallen on driving higher sales volumes. In turn, the offer has become both less strategic and less about delivering a personal service. Recruitment in some eyes is now positioned alongside the likes of Estate Agents as being all about a ‘numbers game’.

However, perhaps under the surface things are starting to change, with some businesses taking a fresh look at the offer with a view to a partnership-led approach to service delivery. After all 2019 is TechMarketView’s ‘Year of the Relationship’. Could this even apply to recruitment one of the most transactional parts of the Business Process Services (BPS) sector.


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