Business Process Services Supplier Ranking 2019

This report contains the Top 20 UK supplier ranking (by revenue) for the UK BPS market.

The UK BPS market continued to go through a period of significant disruption and change in 2018, reflected in the variety of performance and movement within the Top 20 suppliers to the market by revenue.

Brexit uncertainty continues to dampen market confidence, no more so than in the public sector, already suffering from a Carillion based lack of trust. Whilst the private sector remains more active, investment decisions are still often delayed and confidence in some areas remains low. 

Digital transformation continues to drive the market forward. End users have increasingly undertaken simple digital change - ad hoc, point and predominantly front-end solutions - resulting in digital chaos and a BPS environment that needs to be put in order. These complex and varied arrangements are driving demand for change management and consulting-based services.


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