Business Process Services Market Trends & Forecasts 2019

This report contains TechMarketView’s latest forecasts and trends for the UK Business Process Services (BPS) market.

Digital transformation continues to drive the market forward. End users have increasingly undertaken simple digital change - ad hoc, point and predominantly front-end solutions - resulting in digital chaos and a BPS environment that needs to be put in order. These complex and varied arrangements are driving demand for change management and consulting-based services.

The flipside is that difficulty in dealing with a complex environment drives caution and risk aversion, which can of course manifest in delays and cancellations. Either way, BPS providers are having to get to grips with disrupting themselves, both in terms of culture and operational approach before they can truly deliver for their clients.


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