Business Process Services Supplier Prospects 2020

Our new Business Process Services (BPS) Supplier Prospects 2020 report looks at how the top 10 largest players in the market are set up to deal with the current turbulent market environment.

Digital complexity is driving the market forward, with clients looking for guidance as they look to navigate the emerging “digital chaos”. One of the clearest symptoms of this is the increasing requirement for expert advice as organisations grapple with their next move. Buyers are expecting digital solutions to create value quickly, which means suppliers are having to be geared up to operate at speed.

Consultancy-led services and the need for consultative selling is pushing through changes to both BPS operating models and staffing requirements. Demand for innovation and design-led thinking skills in particular are red hot, as BPS players invest in the areas likely to deliver both the greatest return as well as a deeper, more strategic relationship with their clients.

The report contains profiles of the top 10 suppliers of Business Process Services to the UK market, from top placed Capita to 10th placed Concentrix.

Ways to access this research