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Almost every vendor in this year's Top 20 ranking is undergoing a transformation of its own. Some are further along the road than others, however, none has reached a final destination. For those playing catchup there is cause for optimism. However, for some vendors, tough decisions need to be made.
COVID-19 has added further impetus to the pace of change within the financial services industry. However, with the possible exception of conducting business remotely, the strategic priorities have not altered significantly in light of the pandemic, but they are more pressing than ever.
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