Solutions Supplier Rankings 2020

This report contains the Top 20 UK supplier ranking (by revenue) for the UK SITS Solutions market.

Solutions is the “engine room” of the SITS market and remains one of its most dynamic service lines and experienced strong growth in 2019. Covid-19 is likely to prove a ‘double edged sword’ for Solutions – the short-term will see a slowdown in activity with spending priorities re-assessed and non-essential and Heritage projects placed under review or scaled back. Cloud remains the major driver for investment in Solutions with service providers desperate to grow digital services to counter accelerating declines in their Heritage operations.

2020 has been a very challenging year to date for solutions providers. Clients initial focus was very much on enacting business continuity plans and moving on mass to WFH and whilst this might have created some tactical solutions work efforts taken to conserve cash saw many long-term projects delayed, suspended or even cancelled.

As things have developed throughout the response to the pandemic clients focus on the “now” has been driving up demand in areas including cyber resilience, customer experience, E-tailing, collaboration and cloud resulting in Solutions work that is likely to only add to pre-existing levels of “Digital Chaos”. Solutions providers have had to work extremely fast and demonstrate quick value.

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