Top 3 emerging BPS buying trends: 2021-23

2020 has been a year like no other. Reacting and responding to the COVID-19 pandemic has caused organisations to prioritise what is most important and to accelerate their digital agendas.  

This report looks at how COVID-19 is changing end-user requirements in terms of what buyers need, and prioritise, from their business process service (BPS) providers. Having received a lot of comment and feedback from BPS end-users we have picked out three major emerging buying trends that we expect to play increasingly important roles in decision making in 2021 and beyond. These are by no means the only emerging buying trends but covered in this report in detail are the following:

1.     the overwhelming need for speed and flexibility;

2.     true partnerships and shared journeys;

3.     resilience and new ways of doing work.

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