UK CX Tech Challengers and Startups

The Customer Experience (CX) arena is one of the most dynamic and significant parts of the SITS market. The scale of demand from this segment, coupled with the widespread opportunities for digital disruption within it, continues to spawn a proliferation of start-ups and scaleups.

This report is focused on identifying the emerging UK CX Tech suppliers which are marking themselves out as credible challengers in this diverse, rapidly evolving, intensely competitive, largely overseas-HQ’d supplier dominated space. The document provides both a summary of the overall CX market context and an overview of the CX SITS vendor landscape. It also contains commentary of the wider dynamics at play in the CX Tech start-up and scale up domain.

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