Greater Manchester Police: Pursuing Productivity Through Digital Transformation

This report reviews the history of digital transformation at Greater Manchester Police (GMP), discussing the troubled iOPS implementation and its impact on the organisation. It looks at the positive progress GMP has made in recent years through a new approach to digital transformation and how this has contributed to His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) removing the force from enhanced monitoring. It also reviews the reasons behind these successes e.g., engaged leadership, industry partnership and a focus on interoperability and user experience. 

GMP provides an important case study that will deliver UK police forces and its suppliers with an example of how the pursuit of productivity and innovation in policing can be successfully achieved despite the perceived barriers to digital transformation in the sector. 

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