UK Business Process Services Supplier Landscape, 2011

The UK business process services (BPS) market is dominated by a handful of providers such as Capita, Xchanging, HP, Atos, BT and Serco, who have earned their revenue predominantly delivering ‘lift-and-shift’ BPO to the public sector (central and local government in particular) and banking, financial services and insurance (BFSI) markets.

However, the UK BPS supplier landscape is entering a period of change in response to new technologies and services such as platform-based BPS, and ‘the cloud’, which are introducing greater automation and accountability into the delivery process.

This has the potential to upset the status quo and provide opportunities for new players and challengers to the current market leaders.Subscribers to TechMarketViews’ BusinessProcesViews service can read our analysis of the leaders and challengers, in UK Business Process Services Supplier Landscape, 2011 here.

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