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Thursday 21 May 2020

Civica wins Norfolk trading standards deal

CivicaHot on the heels of its Liverpool deal to provide citizen support, we heard yesterday that Civica has won a three-year contract to supply Norfolk County Council with its trading standards software.  The cloud-based software is part of Norfolk’s wider digital transformation project.

NCCRegulatory services are another area where Civica is gaining traction in UK public sector with more than 200 organisations now signed up and will have been brought on board by Norfolk to help enhance its digital offer in this space. The majority of trading standards enquiries currently come into the contact centre either as calls or emails and a new cloud-based portal will enable online contact, provide advice and should offer a better service for customers. The software will also improve data collection as information will automatically transfer from the portal straight through into the back office, cutting down on admin time. Civica’s software will also link directly with the Citizens Advice Consumer helpline.

Cloud based deals of this nature our now central to Civica’s strategy and trading standards as a statutory duty should prove a very lucrative area of the market to target.

Posted by: Marc Hardwick

Tags: localgovernment   contract   cloud   software  

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