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Teleperformance (now rebranded as TP) has delivered a solid Q1, with revenue reaching €2,613m, up 2.8% as reported and 1.6% like-for-like. When adjusted for the non-renewal of its UK visa management contract, like-for-like growth improved to 2.6%. TP had been contracted to manage visa applications in various regions, including Europe, the Middle East, and Sub-Saharan Africa. However, in late 2023, a new contract for the UK's overseas visa and citizenship services was awarded to VFS Global.
The contact centre giant saw momentum in its Core Services segment (+2.3% like-for-like), with a decent performance across Europe, the Middle East, Asia-Pacific, India and Latin America. Growth was primarily driven by public services, travel and hospitality, and media/entertainment sectors, alongside development in back-office/BPO services.
The UK numbers are not split out but its referenced that the UK “grew at a dynamic pace and confirmed the trend started in the fourth quarter of last year” benefiting from a ramp-up of new contracts, particularly in the public services and financial services sectors.
Specialised Services revenue increased 10.7% as reported but declined -2.4% like-for-like, reflecting both the integration of ZP (acquired February 2025) and challenges in LanguageLine Solutions amidst a tough business environment.
The company continues its strategic pivot towards AI, forming partnerships with agentic AI firms Ema and Parloa as part of its €100m investment programme for 2025. These partnerships aim to integrate agentic AI solutions with human expertise across customer experience and back-office operations.
With the Majorel integration proceeding alongside the reorganisation of French activities, TP has confirmed its full-year 2025 outlook of 2-4% like-for-like growth (3-5% adjusted for the visa contract loss) and a slight improvement in recurring EBITA margin of 0-10 basis points.
Posted by: Marc Hardwick at 09:34
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