*NEW RESEARCH* AI Impact: Back Office Operations

Artificial Intelligence (in particular GenAI) is disrupting all areas of the UK Software and IT services market, with technologies including AI-enhanced automation, AI agents and Copilots putting pressure on suppliers to adapt their value proposition and respond to customer demands for productivity gains, engaging customer service and enhancing the employee experience.

We have already seen GenAI deployments proving their worth across a range of business domains; from sales and marketing, to business process services, customer contact centres and software development. Both existing suppliers and new start-ups and scale-ups are seeking to differentiate across these markets, developing innovative platforms and combining them with industry knowledge and AI expertise.

The new AI Impact report series from TechMarketView will draw on in-depth interviews and proprietary analysis to provide greater insight into the true disruption AI poses across different business domains. In these reports you will gain further insight into:

• What are the key trends driving AI adoption and disruption
• Which suppliers are the Disruptors and Innovators using AI to differentiate their solutions and value proposition
• The importance of industry expertise and exploiting partner ecosystems in delivering customer value
• Real-world examples of achieving AI value and ROI
• Recommendations for technology suppliers and end user organisations on how to exploit the growing AI opportunity.

The first report in the series, ‘AI Impact: Back Office Operations’ is available now!

Business process services has been through many shifts over the past few years, with the introduction of cloud technologies and the adoption of data enhanced solutions. Yet many back-office processes have remained largely unchanged for decades.  

Suppliers, both stalwarts of the Business process service (BPS) industry and disruptive startups are looking to offer new solutions that will impact a number of back-office functions such as HR, Legal and Accounting & Finance. GenAI solutions, empowered through the latest LLMs are reducing once manually intensive and laborious tasks such as claims analysis, invoice handling and recruitment screening from days or weeks of work into hours and even minutes.

The AI Impact: Back Office Operations report is available to all TechSectorViews subscribers. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Belinda Tewson to find out how you can access the research and much more.

Posted by: Simon Baxter at 17:02

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