Capita embraces Salesforce Agentforce as it looks to productise its offer

Posted by: Marc Hardwick 13 June 2025

Capita continues to make progress in modernising its BPS offering and service delivery. The past twelve months have witnessed significant advancement in partnering and ecosystem development, which is now translating into the development and deploymen...

Inward investment back on the agenda at London Tech Week

Posted by: Marc Hardwick 11 June 2025

London Tech week is always a very busy period for tech PR agencies with a blitz of announcements. Yesterday, we heard all about Keir Starmer’s plans for an extra £1bn of funding to scale-up the UK’s compute power (see Governmen...

DWP signs £265m contact centre modernisation contract with SME

Posted by: Marc Hardwick 09 June 2025

The Department for Work and Pensions has awarded a five-year £265m contract for its Digital Channels Contact Centre (DC3) modernisation programme, representing one of the UK's largest government CX transformations. The deal signed with Bris...

Roc addresses Construction inefficiencies with launch of Coria software house inaugural product – Digital Cost Assurance

Posted by: Marc Hardwick 16 May 2025

‘Better Capita’ looks to improve profitability on declining revenue

Posted by: Marc Hardwick 05 March 2025

NTT DATA – differentiating through R&D

Posted by: Marc Hardwick 04 February 2025

Tech Confidence Index 2025 - Spring Edition

Posted by: Marc Hardwick 07 May 2025

Tech Confidence Index (TCI) is a bellwether for the state and prospects of the UK tech sector. The six-monthly survey of UK technology sector leaders is tracking the confidence of the UK technology scene to help both Software & IT Servic...

UK Travel & Transportation Market Trends & Forecasts 2024

Posted by: Marc Hardwick 17 September 2024

TechMarketView’s trends and forecasts for the UK Travel & Transportation market for Software and IT Services.

UK BPS Operations Market: Suppliers, Trends, and Forecasts 2024

Posted by: Marc Hardwick 13 September 2024

This report details TechMarketView’s latest market size and growth data for the UK SITS Business Process Services (BPS) Operations market. It provides expert analysis of the key trends that are shaping the market, providing insights for BPS...

*UKHotViewsExtra* Roc addresses Construction inefficiencies with launch of Coria software house

Posted by: Marc Hardwick 16 May 2025

Roc has launched Coria – a Roc company, focused on developing intelligent automation solutions that address pervasive industry problems at scale. The name itself—a re-arrangement of Roc AI —reflects the company's commitment to e...

*NEW RESEARCH* TechMarketView’s Tech Confidence Index highlights rising economic challenges for UK firms

Posted by: Marc Hardwick 07 May 2025

This morning, TechMarketView is launching the results of its Spring 2025 Edition of its Tech Confidence Index – please download your copy now here (no subscription required). Our bi-annual report provides insights into th...

*UKHotViewsExtra* ‘Better Capita’ looks to improve profitability on declining revenue

Posted by: Marc Hardwick 05 March 2025

Capita’s FY 2024 results out this morning were previewed back in December’s 11-month trading update (see Capita trims revenue guidance, but ups margin expectations). This morning’s results are on trend with the other Big (Public Sec...