ICO sets data security precedent with £2.31m fine for 23andMe

Posted by: Marc Hardwick 18 June 2025

Yesterday, the ICO announced a substantial penalty against genetics firm 23andMe signalling a toughening regulatory stance on genetic data security, with implications extending far beyond the direct-to-consumer testing sector. The fine may well ...

Capita maintains course amid mixed performance

Posted by: Marc Hardwick 17 June 2025

Capita’s five-month trading update out this morning shows a company navigating headwinds while betting heavily on its AI transformation programme. Group revenue declined -4.5% as was expected, with the Contact Centre division (Capita Experience...

NTT DATA gets ready for Motor Finance redress windfall

Posted by: Marc Hardwick 17 June 2025

NTT DATA continues to target opportunities in UK Financial Services with the launch of a new Digital Automated Remediation platform ahead of the establishment a potentially massive UK motor finance compensation scheme. With the UK Supreme Court revie...

Government trial shows AI could save civil servants 2 weeks a year

Posted by: Simon Baxter 04 June 2025

Roc addresses Construction inefficiencies with launch of Coria software house inaugural product – Digital Cost Assurance

Posted by: Marc Hardwick 16 May 2025

OneAdvanced launches sovereign AI service

Posted by: Simon Baxter 09 April 2025

AI impact: front office operations

Posted by: Simon Baxter 29 May 2025

In our new report ‘AI impact: Front Office Operations’, we explore the key trends that are driving the transformation of the contact centre and customer service roles, from the rapid rise of ‘agent assist’ solutions to the eme...

Atos& UKI Manufacturing: Enabling growth

Posted by: Georgina O'Toole 28 May 2025

UK manufacturing faces a pivotal moment as it navigates global uncertainty, structural skills shortages, and the imperative to embrace Industry 4.0/Smart Manufacturing technologies. In the UK software and IT services market, it was the fastest-gro...

Tech Confidence Index 2025 - Spring Edition

Posted by: Marc Hardwick 07 May 2025

Tech Confidence Index (TCI) is a bellwether for the state and prospects of the UK tech sector. The six-monthly survey of UK technology sector leaders is tracking the confidence of the UK technology scene to help both Software & IT Servic...

Pursuing Productivity: TechMarketView launches new research theme 2023

Posted by: UKHotViews Editor 14 November 2022

Watch our Chief Analyst, Georgina O'Toole, as she outlines TechMarketView's research theme for 2023.

Making Green from Green - TechMarketview Breakfast Webinar part 1

Posted by: UKHotViews Editor 03 November 2021

Join TechMarketView's Managing Director, Tola Sargeant, as she introduces the final in the series of our Breakfast webinars discussing the topic, is there revenue from the sustainability agenda?

Making Green from Green - TechMarketview Breakfast Webinar part 2

Posted by: UKHotViews Editor 03 November 2021

Listen to TechMarketView's Research Director, Angela Eager, who will discuss the question, how can we make sustainability profitable and profitability sustainable?

*UKHotViewsExtra* Government trial shows AI could save civil servants 2 weeks a year

Posted by: Simon Baxter 04 June 2025

More than 20,000 civil servants across numerous departments took part in a government-led trial using Microsoft’s GenAI Office 365 Copilot to support their daily work – with early results showing time savings equivalent to nearly 2 workin...

*NEW RESEARCH* Exclusive interview - Atos & UKI Manufacturing: Enabling growth

Posted by: Georgina O'Toole 30 May 2025

With 68% of UK manufacturing companies planning for growth but only 7% planning to increase headcount (Source: Manufacturing Momentum Report), the sector faces an unprecedented challenge that makes digital transformation essential for survival. In...

*NEW RESEARCH* AI Impact: Front Office Operations

Posted by: Simon Baxter 29 May 2025

Traditional contact centres often fail to meet the demands of modern organisations, resulting in long wait times, impersonal service, and inefficient resolutions, driving up labour costs for routine tasks like account updates, bookings or order track...