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Wednesday 09 September 2020

*NEW RESEARCH* Business Continuity Planning: Lessons learned from COVID

Our new research report Business Continuity Planning: Lessons learned from COVID is launched today.

report coverIn the days, weeks and months since the COVID-19 outbreak, Business Continuity Planning (BCP) for organisations of all shapes and sizes has taken centre stage. Many of these plans were developed with specific events in mind, much more akin to a terrorist attack, a natural disaster or a single country outage, as opposed to a global pandemic impacting most of the world simultaneously. Organisations have had to learn quickly, thinking on their feet, adapting and refining BCP plans as they go. For providers of IT and Business Process Services there has been the added complexity of being responsible for enacting BCP plans for a huge variety of clients across multiple and variable contracts, often deployed across geographies.

With hindsight there is, of course, much to learn about how things can be improved for future events, and this report looks to identify some of those lessons and how they could be applied successfully in a post-COVID world. To help illustrate some of the key learnings, we have drawn heavily on a case study of Conduent’s COVID-BCP experience in Europe. Conduent is a major Business Process Services and solutions provider that operates many large and complex contracts on behalf of major, and often global, brands and like so many others had to adapt its service offer into very new ways of working in rapid time. We spent time recently with Conduent’s European management team to understand their experience with BCP since COVID and how it will likely change things as we head towards a “new normal.”

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by: Marc Hardwick

Tags: bps   businesscontinuity   newresearch   conduent   covid-19  

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