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Friday 17 May 2024

*UKHotViewsExtra* HGS UK starts to step up

LogoCustomer experience specialist Hinduja Global Solutions (HGS) has its sights set squarely on building a significant position in the UK. The company has been quietly going about its business in this country for almost three decades and currently sits just outside TMV’s Top 30 in the UK BPS market. With $500m still in its war chest from the sale of Healthcare division in 2021 (see here), however, HGS is firmly on our list of “ones to watch” in this arena. 

Historically focused on the contact centre arena, the firm has built up a sizeable roster of UK clients predominantly in the Public Sector, Utilities and Retail verticals. Today, the company turns over c.£70m pa and its local headcount numbers some 2,000 employees across five offices in London, Liverpool, Preston, Selkirk and Belfast.

Last year Patrick Elliott was appointed as the new UK CEO charged with developing and implementing a strategy to drive higher growth. The key tenets of the resulting three-year programme are a significant pivot to digital, the increased leverage of offshore delivery, the rebuilding of the firm’s growth function, and the establishment of an enhanced partnering capability.

We recently sat down with Patrick to discuss the progress, priorities and ambitions in this region. What we found is a business that has been building firm foundations and is confident that it is now ready to start stepping up.

TechMarketView subscribers, including UKHotViews Premium subscribers, can read about what our discussion with HGS UK revealed in our expanded UKHotViewsExtra article by clicking here.

If you aren't a subscriber – or aren't sure if your organisation has a corporate subscription – please contact Deb Seth to find out more.

Posted by: Duncan Aitchison at 08:28

Tags: digital   HotViewsPremium   BusinessProcess   customer+experience  

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