*UKHotViewsExtra* The maturing of OSUK

Regular readers of UKHotViews, particularly those that follow the Business Process Services (BPS) and/or Public Sector markets, may well have followed our coverage of the quiet evolution of Liberata, acquired some six years ago by Japanese outfit Outsourcing Inc (OSI).

Last Summer, OSI launched OSUK together with its two new operating divisions – OSUK Professional Services headed up by Liberata stalwart Charlie Bruin, and OSUK Debt Resolution led by Nick Tubbs (see - Outsourcing Inc comes of age in the UK). The professional services business now employs some 1,400 staff in the UK and includes Liberata as well as consulting business Veracity and HR specialists Allen Lane and outplacement provider Renovo. The debt resolution side is not much smaller, with around 1,100 people spread across three different operating brands, serving different stages of the debt resolution market. These include CDER Group (Advantis) on the collections side, CDER and Rundles for enforcement and Court Enforcement Services for High Court debt resolution. 

OSI has been investing in its UK operations for some time now and has brought the businesses closer together on the logic that they serve a similar client base. More than 90% of OSUK’s revenue comes from the Public Sector with the Justice and Local Government markets in particular, cutting right across the operating divisions. Given that OSUK is now a year old, combined with the fact that Liberata has just landed a very significant win at Swindon Borough Council (see Liberata lands £30m Swindon deal), we took the opportunity to catchup recently with Charlie Bruin, Nick Tubbs and Mark Turner, Liberata’s MD of BPS, to get an update on how the business has been progressing.

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Posted by: Marc Hardwick at 08:14

Tags: localgovernment   revs&bens   Enforcement   collections  

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