Capita secures Primary Care Support England extension

Capita has secured another three-year extension to continue delivering Primary Care Support England (PCSE) services for NHS England starting September 2025 (last extended back in 2022 see here). The deal includes an initial 18-month period worth £82.5m, followed by an 18-month transition assistance phase (from NHS England to its successor body).

The extension builds on Capita's decade-long relationship with NHS England, during which the company has digitised services through its PCSE online portal. This platform has helped digitise previously paper-based systems, allowing primary care practitioners to order supplies, track medical records, access pension information, and process payments electronically.

PCSE is one of Capita’s largest and most important contracts in a sector that remains immature from a BPS perspective with health organisations often reluctant outsourcers. The renewal reflects service modernisation efforts, which have standardised admin processes nationally and moved away from paper-based services. With NHS England now scheduled to be abolished we await what happens to this contract beyond the latest renewal. TMV subscribers can read our take on the Tech implications of abolishing NHS England here.

Posted by: Marc Hardwick at 09:17

Tags: contract   bps