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Wednesday 21 July 2021

Outsourcing Inc comes of age in the UK

OSUKJapanese BPO firm Outsourcing Inc’s (OSI) investment in the UK market continues to mature with the launch of OSUK and two new operating divisions – OSUK Professional Services and OSUK Debt Resolution.

OSI first came to our attention when they acquired Liberata, the public sector-focused business process services (BPS) provider back in 2016 (see here). Since then, OSI has made several further acquisitions in the UK and has built up a sizable portfolio of professional services and debt resolution brands. 

LiberataOn the professional services side of things and in addition to Liberata, OSI has added consulting business Veracity and HR specialists Allen LaneNtrinsic and outplacement provider Renovo. The combined professional services business now employs some 1,400 staff in the UK.

CDER GroupThe debt resolution side is not much smaller, with around 1,100 people spread across three different operating brands, serving different stages of the debt resolution market. These include CDER Group (Advantis) on the collections side, CDER and Rundles for enforcement and Court Enforcement Services for High Court debt resolution.

The combined portfolio has revenues of over £250m and forward order books of more than £500m, and for the first time is now being communicated to the market as a single entity – OSUK. OSUK Professional Services is to be headed up by Liberata stalwart Charlie Bruin whilst OSUK Debt Resolution is led by Nick Tubbs the current CDER Group CEO.

The logic of bringing the businesses closer together is sound – they serve a similar client base with something like >90% of OSUK’s revenue coming from the Public Sector. The Justice and Local Government markets in particular cut right across the operating divisions and we expect to see a range of joint propositions drawing on the wider capability of the Group. OSUK will also benefit from a larger balance sheet than the individual businesses and this combined with deeper pockets and broader capability set of the combined Group should help both raise profile and allow it to pursue and deliver larger opportunities.

Posted by: Marc Hardwick at 07:59

Tags: collections  

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