Netcall and C2-Ai join forces to help reduce patient risk

Netcall and C2-Ai have announced a partnership intended to help healthcare, local government, and housing organisations better understand the risks and requirements of patients and citizens. 

The new arrangement will combine Netcall's process automation and customer engagement capabilities with C2-Ai's tools that help health systems create patient risk profiles to reduce avoidable harm, mortality, and cost. It is intended to enable organisations combine and analyse multi-agency data and make coordinated decisions to reduce risk and improve outcomes. 

The companies believe the partnership will reinforce the patient intelligence picture, allowing patients to be identified early as being at high-risk of A&E admission, harm, or complications. It could also enable councils to utilise data from social housing or social care teams. This would help identify factors contributing to an individual's health deterioration, enabling earlier intervention. They also see potential in helping community pharmacists take a coordinated approach to reducing hospital admission.

The partnership aligns to the government’s plan to reform the NHS, which is framed around three shifts in approach: 1) moving from an analogue to a digital NHS; 2) moving more care from hospitals to communities; and 3) moving from sickness to prevention (see A major tilt towards technology in the NHS). 

Although both companies have already demonstrated success working with individual NHS organisations and local authorities, multi-agency collaboration is a far greater challenge. The situation has been improved through various initiatives, such as the introduction of shared care records, the digital social care record programme and the NHS Federated Data Platform; however, huge quantities of health, social care and local government data remain siloed. AI will help to accelerate data sharing, but effective multi-agency collaboration requires financial and cultural alignment, not just technical solutions. 

Posted by: Dale Peters at 10:11

Tags: nhs   collaboration   AI   data   healthcare   partnership   local+government   social+care