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Coming a couple of weeks after the extension of its Primary Care Support England (PCSE) services for NHS England it was announced this morning that Capita’s Pension Solutions arm has landed a £37m contract to provide pension administration services for an unnamed “global company's UK schemes”.
The five-year deal, commencing November this year with a potential one-year extension, centres on the tried and tested key pillars of digital transformation and automation—the main themes driving industry consolidation as legacy providers struggle with modernisation demands. Capita's approach will use its ‘Digital Pension Solutions’ platform integrated with Microsoft Dynamics 365, targeting personalised member experiences through the use of data analytics.
At approximately £7.4m annually, the contract represents welcome meaningful revenue visibility for Capita's pension business, which like the rest of Capita has been investing in digital capabilities to differentiate it from traditional administration providers. The emphasis on "cutting through complexity" and tailored engagement aligns with regulatory trends toward improved member outcomes and transparency.
This win validates Capita's tech-first strategy in pensions admin, where scale, domain and digital maturity increasingly determine competitive advantage. The client's focus on digitisation and automation suggests potential for additional transformation work beyond the base admin services, offering potential upside to the £37m baseline value.
Posted by: Marc Hardwick at 08:06
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pensions