NEW RESEARCH: Serco's long road to recovery

Serco revealed deep losses and falling revenues in FY14, the culmination of an 'extremely difficult' year for the company (see here).

Serco has risen rapidly up the UK Business Process Services (BPS) supplier rankings in the past couple of years following its acquisitions of ‘white collar’ BPO players Intelenet and The Listening Company (see UK BPS Supplier Landscape 2014). Now these businesses are up for sale.

The fallout of the MoJ electronic monitoring scandal, the pending sale of its private sector BPO operation and plans to refocus the entire organisation on the public sector, means Serco will look a very different company in the future. It also means Serco will fall back down our BPS supplier rankings from 2015.

Subscribers to TechMarketView's Foundation Service, PublicSectorViews and BusinessProcessViews research can read our analysis on Serco's challenges and prospects for recovery in the new report Serco's long road to recovery.

Posted by John O'Brien at '08:04' - Tagged: publicsector   bps