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The UK Customer Experience (CX) Software and IT Services arena has built up an impressive head of steam over the past decade. Now the focus for over a fifth of all SITS expenditure in this country, the CX segment has become one of the most intensely competitive parts of the market. It is also an arena in which success will demand keeping pace with the rapidly evolving changes in buyer expectations, investment priorities and technology strategies.
This report contains our estimates of the sizes and growth rates of the SITS CX market and its primary segments. We identify the key market shaping trends and lay-out the opportunities and challenges that lie ahead for suppliers seeking to prosper in this rapidly evolving space.
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The Customer Experience (CX) arena is one of the most dynamic and significant parts of the SITS market. The scale of demand from this segment, coupled with the widespread opportunities for digital disruption within it, continues to spawn a proliferation of start-ups and scaleups.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK Infrastructure Operations market. The report also explains the key challenges facing suppliers and makes recommendations. It should be read alongside its sister report, Infrastructure Operations Supplier Rankings.
This report looks at how RPA-centric automation is maturing with market forecasts in what is becoming a more complex and diverse landscape. The report is designed to help RPA software and services vendors understand the nature and scale of the opportunity, as well as aiding end users looking to appreciate the market dynamics and challenges faced, when attempting to scale activities.
This report covers TechMarketViews UK Cybersecurity predictions for 2023.
With so much happening across the world in terms of cyber attacks, regulatory change and the constant evolution of techniques and behaviours by the various ransomware and cyber-criminal groups, it can be challenging to stay on top of the latest threats to organisations and the subsequent impact on demand for cybersecurity solutions.
The latest AI that has been attracting attention the world over is ChatGPT, an AI chatbot system developed by software company OpenAI. It focuses on a dialogue format to answer a range of questions and was trained on an array of data from the web.
With organisations reliant on people to deliver their products and services, workforce resilience is an foundation component of a successful business. TechMarketView partnered with Surrey Institute for People-Centred AI to take a deep dive into the role of AI in workforce resilience.
The Internet of Things (IoT) has rapidly become one of the hottest areas of the technology sector with billions of dollars invested to date. IoT has the potential to transform most industries with millions of devices now connected via sensors collecting and sharing data in real time, all designed to make operations more intelligent and more efficient. However, it’s also an area that has been struggling to deliver on its potential, with a significant proportion of projects ‘failing’ and yet to deliver real returns on hefty levels of investment.
This report contains the Top 20 UK supplier ranking (by revenue) for the UK Cybersecurity market. It is part of a series of reports assessing market trends and supplier performance that includes the Cybersecurity Market Trends & Forecasts due for publication in early 2023.
This report contains the Top 20 Supplier Ranking (by revenue) for the UK Infrastructure Operations market. It is part of a series of reports assessing market and supplier performance across the UK Operations market.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of the trends shaping the UK Business Process Services (BPS) Operations market. It is part of a series of reports assessing market and supplier performance that includes UK Operations: BPS Supplier Rankings and Supplier Snapshot reports.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of the trends shaping the UK SITS Solutions market.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK Applications Operations market. The report also assesses the key challenges facing suppliers and recommendations. It is part of a series of reports assessing market and supplier performance that includes the Applications Operations Supplier Rankings and Supplier Prospects reports.
This report focuses on the specific cyber threats that organisations across supply chains face, how they differ across different industries and explores the mitigation measures, as well as process and cultural changes, that are required for organisations to build robust cyber resilience.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK SITS Consulting market. The report also assesses the key challenges facing suppliers and recommendations. It is part of a series of reports assessing market and supplier performance that includes the SITS Consulting Supplier Rankings and Supplier Snapshot reports.
Global Supply Chains have been under increasing pressure over the last few years triggered by the pandemic and subsequently made worse by raw material and skills shortages, the war in Ukraine, an energy crisis and ratcheting inflation. Supply Chains that were optimised for cost and quality of service are having to increasingly accommodate the need for resilience and the necessity of sustainability. Such a challenging environment is however, presenting opportunities for Software and IT Services (SITS) providers where technology will have a significant role to play in offering solutions to the plethora of threats and risks.
Sustainability has fast become a priority area for TCS. The Group’s senior management have made it clear that they are looking to ‘hit the growth accelerator’ hard over the next few years targeting a doubling in size of the business in revenue terms - aiming to achieve $50bn revenue by 2030. It’s clear that TCS sees sustainability as natural fit with its new multi-pronged strategy – combining an ecosystem approach, with co-innovation of new business models and industry focused solutions all delivering near-time value and ROI from investment in technology.
The latest version of this annual report provides data and insight on UK Enterprise Software market size and growth from 2019 to 2025. In addition to the data points, it includes analysis of the key trends shaping the market, the challenges facing organisations and suppliers, and provides recommendations for suppliers to act on.
This report contains the Top 20 Supplier Ranking (by revenue) for the UK Application Operations (AO) market. It is part of a series of reports assessing market and supplier performance that includes Application Operations Market Trends & Forecasts and Application Operations Supplier Prospects reports, due for publication later in 2022.
This report brings together the many disparate pieces of cybersecurity news and data from across the market over the past quarter, and aims to provide useful insight into the current market trends and drivers. It will also look beyond the UK to global events and seek to understand the potential future impact on UK organisations.
This report contains the Top 20 Supplier Ranking (by revenue) for the UK SITS Consulting market. It is part of a series of reports assessing market and supplier performance that include SITS Consulting Market Trends & Forecasts and Supplier Prospects reports, due for publication later in 2022.
This report contains the Top 20 Supplier Ranking (by revenue) for the UK Solutions market. It is part of a series of reports assessing market and supplier performance that includes Solutions Market Trends & Forecasts and Supplier Snapshot reports, due for publication later in 2022.
This report contains the Top 20 Supplier Ranking (by revenue) for the UK Business Process Services (BPS) Operations market. It is part of a series of reports assessing market and supplier performance that includes BPS Operations Market Trends & Forecasts and Supplier Snapshots, due for publication later this year.
This report identifies the Top 20 suppliers of Enterprise Software to the UK market. It provides ranking data and relative performance, based on UK revenues, alongside analysis of the market context and the factors that will either accelerate or suppress the market over the coming year as organisations look to software and suppliers to help build resilience against a background of uncertainty and disruption.
TechMarketView has been exploring the area of Augmented Intelligence – the human-friendly approach to AI/ML where the role of the technology is to collaborate, aid and amplify human capabilities. This research note views Augmented Intelligence through an industry lens, looking at AI/ML-enabled collaborative robots - cobots - within manufacturing and their position within the emerging Industry 5.0 concept.
Providing insight into the Enterprise Software sector, including profiles of the Top 10 suppliers to the UK market, this report highlights the market challenges, identifies what suppliers can do to succeed in the near-term, and the factors that will impact performance across the longer term.
This research focuses on IRIS Software Group and looks to answer the question of whether it is breaking through in terms of its scale, portfolio, cloud strategy, expansion and market visibility within the operational software market.
In November 2021, IBM completed the separation of Kyndryl, which listed on the NYSE. The separation is good for both parties. IBM’s first set of quarterly results since the split show that - not surprisingly - without Kyndryl on the books, its top line is a lot healthier. And while Kyndryl has been spun-off, a very significant commercial relationship remains between the two.
UK housing provider Flagship Group shifted its entire IT estate to the Amazon Web Services (AWS) cloud with the help of managed service provider Digital Space in just three months. This analyst note catalogues the company’s journey, the business drivers behind the migration and its reasons for recruiting Digital Space as a key transition partner.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of the threat landscape, commercial dynamics and economic, regulatory and technology trends shaping the UK enterprise cyber security market. The report also explains the key challenges facing cyber security suppliers and makes recommendations on strategies best positioned for success. It is part of a series of reports assessing market and supplier performance that includes the Cyber Security Supplier Rankings and Cyber Security Supplier Prospects reports.
To explore how HyperAutomation can add value ‘on the ground’, be deployed in challenging real time business environments, and how organisations can deal with fragmented automation investment, we spoke recently with industry veteran Chris Lamberton.
In October 2021, Computacenter turned 40 years old, and in many ways the company has changed considerably since its inception. A British brand, Computacenter now operates around the world, generating more revenue outside of the UK than from it. It is unlike any other firm in TechMarketView’s ranking of IT Services players, with large revenues streams in both resale and Services markets. In this report, we examine the firm’s performance and consider its future.
The latest in our 'Spotlight on Emerging Tech' series of research looks at the topic of Augmented Intelligence. This is an emerging approach to AI/ML technologies. It is not so much a market segment as an indication of the way AI/ML is evolving and how use cases are changing. TechMarketView believes suppliers should be mindful of this development when forward planning (strategies, resources, training, product and service development and so on) so as to avoid capability gaps that would undermine the ability to meet customers’ ever evolving requirements.
This report analyses the opportunities for telecommunications companies (telcos), mobile network operators (MNOs), other communications service providers and new market entrants to build or expand new or additional revenue streams through the implementation and/or operation of private fifth generation (5G) cellular networks and edge compute infrastructure and services for enterprise customers in the UK.
For many years, the list of leading Application Services (AS) suppliers in the UK market has remained relatively static. The accelerating rotation to the New, however, has created and is sustaining market conditions conducive to expansion of digital native and digitally re-invented AS providers. This report profiles ten smaller and medium sized UK AS players which both have sustained double-digit growth over recent years and TechMarketView believes are well positioned for continuing accelerated expansion.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK Infrastructure Operations market. The report also explains the key challenges facing suppliers and makes recommendations. It is part of a series of reports assessing market and supplier performance that includes the Infrastructure Operations Supplier Rankings and Infrastructure Operations Supplier Prospects reports.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK Business Process Operations market. The report also assesses the key challenges facing suppliers and recommendations. It is part of a series of reports assessing market and supplier performance that includes the Business Process Operations Supplier Rankings and Supplier Prospects reports.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK SITS Consulting market. The report also assesses the key challenges facing suppliers and recommendations. It is part of a series of reports assessing market and supplier performance that includes the SITS Consulting Supplier Rankings and Supplier Prospects reports.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of the trends shaping the UK Solutions market. It is part of a series of reports assessing market and supplier performance that includes the Solutions Supplier Rankings 2021 and Supplier Prospects reports.
This report contains TechMarketView’s latest market size and forecast data along with an analysis of market dynamics and the trends shaping the UK Enterprise Software market. The report also assesses the key challenges facing suppliers and recommendations. It is part of a series of reports assessing market and supplier performance that includes the Enterprise Software Supplier Rankings and Supplier Prospects reports.
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