IBM and Cognizant outline European BPS strategies

We attended two European BPS vendor events this week held by IBM and Cognizant, which provided us with some very interesting comparators between the two companies - IBM as a BPS industry incumbent and Cognizant as a new breed of BPS challenger.

What came across loud and clear from both vendors is that cost reduction is the very baseline expectation today. What clients really want are services aligned against their own business outcomes, which vary from industry to industry, and often client by client. This makes for a challenging marketplace that requires increasing specialism and differentiation. It is pushing both vendors to move into higher value areas such as business process analytics, outcome-based contracting and Business Process-as-a- Service (BPaaS). But there are some important differences between their approaches.

Subscribers to TechMarketView’s Foundation Service can read the analysis in UKHotViewsExtra here.

Posted by John O'Brien at '08:14' - Tagged: bpo   bpaas   bps