NEW RESEARCH: Capita FY13 inconsistency under the covers

We’ve now been through the detail of Capita’s FY13 results. Looking at the headlines you’d be forgiven for thinking all is going swimmingly, with 15% topline growth, 8% organic growth, and double-digit margins (see Capita hits 8% organic growth).

However, looking under the covers points to inconsistency across Capita's various divisions. Some areas like justice and secure services and customer management are growing at a rapid rate thanks to recent big wins and acquisition activity. Meanwhile, other others divisions, like IT services, insurance & benefits and health & wellbeing are either displaying sluggish growth, or even declines. At the same time, group margins continue to be put under pressure.

This highlights real 'diversity of performance' within Capita's business - a growing theme across the broader UK SITS supplier landscape.

Subscribers to TechMarketView's Foundation Service and BusinessProcessViews research stream can read the full analysis of the performance and prospects for the UK's leading BPS supplier here.

Posted by John O'Brien at '07:30' - Tagged: publicsector   bpo   bps