*NEW RESEARCH*: Agilisys Digital and the competitive landscape

As we noted in Agilisys attracts new clients with technology portfolio, Agilisys has been pretty successful in attracting new local government clients to its Agilisys Digital platform and Agilisys Engage, with both focused on citizen self-service and personalisation. Perhaps it’s small wonder, considering that the Government’s ‘Digital by Default’ agenda puts the spotlight on the efficiency and effectiveness of local authorities’ citizen interaction.

The legacy suppliers offering point solutions, e.g. customer relationship management (CRM) or content management systems (CMS), had cornered the market. However, as citizen interaction has become more complex, many authorities have come to the conclusion that a more integrated end to end solution is required to deliver consistent customer service.

Like other ‘Customer Experience Management’ (CEM) solutions, Agilisys Digital allows citizens/users to view information and carry out a range of secure transactions online. So far, having launched at the beginning of last year, Agilisys can count a dozen local authority customers for the platform. But, the market is becoming busier with other players clamouring to be the leaders in digitisation of public services – either those looking to protect their existing local government business, or those trying to build on a small (or non-existent) footprint.

The latest research from TechMarketView’s PublicSectorViews team paints a picture of the competitive landscape for ‘Customer Experience Management’ solutions in local government and asks how Agilisys Digital stacks up. PublicSectorViews’ subscribers can download the research – Will Agilisys get it all its own way with ‘Digital’? – now. If you would aren’t yet a subscriber, please contact Deb Seth to find out more.

Posted by Georgina O'Toole at '11:40' - Tagged: localgovernment   software   suppliers   digital   customerservice