*NEW RESEARCH*: UK Business Process Services Market Trends & Forecasts 2015

The UK Business Process Services (BPS) market achieved mid-single digit growth in 2014, albeit a slower pace of growth than we have seen in recent years (see UK BPS Market Trends & Forecasts, 2014).

Strong growth in sectors like central government shared services, retail and energy & utilities, were offset by sluggish performances from suppliers in more mature markets like insurance and life and pensions.

Cost reduction remains as ever a high priority, which is great news for BPS demand at the macro level. But organisations are now looking at ways to free up spend to invest in digital technologies and services (social, mobile, analytics, cloud – and increasingly automation and artificial intelligence) in order to compete in a rapidly changing market (see TMV Evening Slidedeck - September 2015).

We now see digital technologies driving a more rapid adoption of platform-based delivery models such as platform BPO and Business Process as-a-Service (BPaaS) over the next few years, at the expense of traditional lift, shift and transform approaches. This will create both deflationary effects in outsourced operations, as well as new inflationary market opportunities, even opening up new markets to BPS —making for a time of dramatic change ahead.

Subscribers to TechMarketView’s BusinessProcessViews research stream can read the analysis and insights in our new report UK Business Process Services Market Trends & Forecasts 2015. The accompanying forecasts data and charts can be found here.

If you’re not yet a subscriber, please contact Deb Seth (deseth@techmarketview.com) who will be happy to help.

Posted by John O'Brien at '07:00' - Tagged: markettrends   bps