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Tuesday 15 August 2017

*NEW RESEARCH* UK BPS Supplier Ranking 2017

lThere has been a lot of movement among the Top 20 providers of Business Process Services (BPS) in the past year, reflecting the huge level of disruption that is taking place across the market. 

The over-arching dynamic is the rapidly changing shape of the leading BPS suppliers to become leaner, more agile businesses. This is in response to the way customers are buying services – smaller, discrete, often single process deals, with automation and digital technologies, such as Robotic Process Automation (RPA) and artificial intelligence (AI) at front and centre. Brexit is also having a negative impact in areas like financial services and investments.

The overall effect of these market changes is downward pressure on spend. However for many BPS suppliers this transition remains extremely painful as customers unbundle large deals at renewal, and force their incumbent providers to take significant price cuts to retain business.

Subscribers to TechMarketView's BusinessProcessViews research services can read the full analysis of who's hot and who's not, and why, in our new report UK BPS Supplier Ranking 2017.

If you are not yet a BusinessProcessViews subscriber, please contact Deb Seth (dseth@techmarketview.com) to find out how you can access the research.  

Posted by John O'Brien at '09:30' - Tagged: bps   rankings