Capita and Xchanging challenges on road to recovery

We have had chance to consider in detail the full year 2012 results from Capita (see Capita delivers 3% organic growth in FY12) and Xchanging (see Xchanging FY12 shows signs of recovery).

Both players are now returning to better times following difficult periods. However, there are some interesting similarities and differences in the performance of these top three UK business process services (BPS) providers, and how they are approaching opportunities for growth. Both players have their respective challenges and operational issues that still need addressing.

Subscribers to TechMarketView's Foundation Service can read the analysis in UKHotViewsExtra here.

Posted by John O'Brien at '09:45' - Tagged: bpo   bps