Xchanging may lose Metal Exchange contract (update)

Xchanging’s announcement that it may lose all or part of its flagship infrastructure services contract with the London Metal Exchange (LME) (see here) is an unfortunate set-back for the recovering business process services provider.

This issue goes to show the level of complexity that lies beneath at Xchanging, and the many moving parts that make its recovery less than straightforward (see Capita and Xchanging challenges on road to recovery). It also highlights the negative impact changing ownership can have on outsourcing deals - either when a client is acquired (as in this case), or conversely when it is the service provider (see BAE terminates HR BPO deal with Logica).

Subscribers to TechMarketView's Foundation Service can read the analysis and implications in UKHotViewsExtra here.

Posted by John O'Brien at '16:00' - Tagged: bpo   bps   infrastructure