NEW research: What does the future look like for India HQ’d players in UK BPS?

India HQ’d business process services (BPS) suppliers are facing increasing threats to their position in the UK market today.

Many like WNS, EXL Service, Wipro, Genpact and Infosys have built up their UK businesses and client relationships via an offshore-centric delivery model, whereby operations are lifted, shifted and operated out of lower cost countries like India. However leading India HQ'd player TCS and smaller peer Firstsource have taken a different approach, investing in onshore UK delivery operations.

The debate whether to offshore or retain operations onshore in the UK is getting more complex. Political and economic concerns, and cost vs. quality and security remain of paramount concern. Meanwhile automation technology, and new disruptors around social media, mobile, analytics and cloud (SMAC) are introducing new operational challenges, and driving demands for new technologies and BP service models. How India HQ'd suppliers respond to these shifts over the next few years will determine who will succeed or fail in the UK market.

Subscribers to TechMarketView's BusinessProcessViews research service can read our analysis of the leading India HQ'd BPS players' strategies, and the keys for future success in our research note What does the future look like for India HQ’d players in UK BPS?

Posted by John O'Brien at '08:59' - Tagged: offshore   bpo   bps