Genpact's opportunities and challenges in UK BPS

We recently attended the European analyst event of offshore centric BPS provider Genpact, where we heard from two major UK customers and top management about its plans for growth. Genpact is of real interest to us because it is something of an anomaly in the UK.

As the former captive BPO operation of one of the world’s largest companies, General Electric, Genpact has grown to become a major $2bn IT/BP player in finance and accounting (F&A) BPO for large enterprises, and now also IT for financial services providers, competing often against much larger players like IBM, Accenture, Capgemini and HP. But for a company of its size and reach, Genpact has limited exposure to the UK market. This is made all the more noticeable by smaller offshore centric peers like WNS, EXL Service and Firstsource being much bigger in the UK than Genpact.

In this BusinessProcessViews company note, we explore why this is the case, and assess what challenges and opportunities Genpact faces as it seeks to expand market share in the UK (see here).

Posted by John O'Brien at '12:21' - Tagged: offshore   bps