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Tuesday 13 October 2020

King's College Hospital begins 'recovery & reset' with IMImobile

IMImobile logoLondon’s King’s College Hospital NHS Foundation Trust has chosen cloud communications software and solutions provider IMImobile to help it advance its ‘digital by default’ strategy and support its recovery from the pandemic. As part of a five-year contract signed in August, IMImobile’s Healthcare Communications business will implement a suite of tools to improve patient communication and engagement with the Trust, including a patient portal and eClinic video consultation platform.

In the early stages of the pandemic, healthcare was one of the few areas of IMImobile’s business that was adversely affected, with revenue declining whilst other sectors, such as Banking and Mobile operators, saw growing demand (see Covid creates demand for IMImobile digital comms). In the latest quarter, however, the Healthcare side of the business recovered significantly (IMImobile emphasises reasons to be cheerful), as healthcare providers such as King’s College begin to reset and reimagine how they deliver care.

King’s will use the patient portal to reduce the administrative pressure on staff by automatically sending digital letters and enabling patients to cancel and rebook appointments online; and the eClinic will reduce the number of patients attending appointments in-person. In addition, the trust will make use of instant patient messaging; virtual assistants to respond to patient enquiries; and digital remote monitoring across care pathways. As well as enabling remote consultations and some monitoring, these tools give patients greater control over their own care, something that we’ve seen an increased appetite for during the pandemic.

King’s College Hospital is far from the only NHS Trust looking for ways to improve the patient experience and efficiency with ‘digital’ help. We expect demand for digital communication services, like those that IMImobile is providing, to increase in the UK in 2021 as NHS trusts begin their recovery and reset programmes.

Posted by: Tola Sargeant

Tags: contract   digital   healthcare  

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