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Monday 23 March 2020

*UKHotViewsExtra* Getting beyond the hype – RPA adoption and value delivered “on the ground”

To get a true picture of RPA adoption and the real value that the technology is delivering to organisations “on the ground”, we are showcasing this week two case studies outlining how a major insurance provider and an NHS Trust are separately adopting RPA. Today we start with an interview with Alastair Robertson, Head of Continuous Improvement and Automation at Zurich UK. Later in the week we will publish an interview with Darren Atkins, Chief Technology Officer at East Suffolk and North Essex NHS Foundation Trust.

Both Zurich and East Suffolk and North Essex NHS Trust are mature proponents of automation within their respective industries, so should not be regarded as typical of the wider industry, but they do demonstrate what current good practice looks like away from vendor hype.

ZurichRPA within Zurich UK

Zurich started on its automation journey 4 ½ years ago, initially using an external consultant to train a small number of staff in Blue Prism’s software within the firm’s Life Insurance business. Adoption within the first couple of years saw pockets of activity, predominantly focused on automating some simple processes. A major change in approach occurred when the company went through its most recent shift in strategic cycle about 2 ½ years ago, which saw the UK organisation simplified with a real focus from the Executive on nurturing automation and centralising resources.

UKHotViews PremiumSubscribers to our HotViewsPremium service can read the interview here: *UKHotViewsExtra* Getting beyond the hype – RPA adoption and value delivered “on the ground”.

If you are not yet a Tech Insights subscriber, please contact Deb Seth to find out how you can access this research.

Posted by: Marc Hardwick

Tags: RPA  

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