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Public Sector business process operations specialist Serco has upgraded its full year guidance to around £3.9bn in revenue (previous guidance £3.7bn) and underlying trading profit of £160m-£165m (previous guidance...
Q2 results out yesterday from Business Process Services specialist WNS showed signs that the firm was stabilising from its Covid induced shock. WNS posted revenue of $222.6m, down 1.6% from Q2 last year and up 7.1% from Q1 this year. Ope...
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The customer profile of those requesting payment holidays is very different post-Covid than it would be in more “normal” circumstances. Many mortgage holders who are unable to make their payments, would have had no prior history of arr...
This report contains TechMarketView’s latest market size and forecast data along with an analysis of the trends shaping the UK Business Process Operations market. It is part of a series of reports assessing market and supplier performance th...
Many fundamentals have changed within the workplace since COVID first worked its way across Europe. Employees will expect greater flexibility and more choice of workplace, and the “special circumstances” approaches to manage work that ...
When covering last week’s TCS quarterly results (see TCS shares surge) and its subsequent stock market rise, I failed to spot that the firm had overtaken Accenture in terms of market capitalisation, to become the wor...
There are a number of positive developments happening “under the bonnet” at business process operations specialist Liberata, that have yet to grab much attention outside of the firm itself or their partners and clients. A year...
Live now for clients of the TechSectorViews or FinancialServicesViews research programmes is Mortgage Collections Post-Covid. Covid-19 has seen millions of people across the country become either furloughed from their jobs or made redunda...
