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Outsourced customer management specialist Firstsource fell back in the UK despite growing 7.1% globally last year, posting company wide revenues for fiscal 2020 of INR 40,986m (FY19 INR38,263m). Profitability fell back slightly to an EBI...
AIM-listed risk management software specialist Ideagen has provided the World Health Organisation (WHO) with pro bono use of its document collaboration and governance software, PleaseReview, allowing the WHO to conduct this wee...
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User experience continues to be at the heart of successful digital transformation and remains one of the biggest single areas of investment in the tech space. Customer experience transformation has captured the headlines but has matured to encompa...
This report looks at where the Robotic Process Automation (RPA) market is today, what the adoption of automation looks like in practice, and what is likely to drive the next wave of growth within the market. It concludes with a range of recommenda...
Our new Business Process Services (BPS) Supplier Prospects 2020 report looks at how the top 10 largest players in the market are set up to deal with the current turbulent market environment. Digital complexity is driving the market f...
The current imperative to embrace technology enabled business change within Financial Services has been felt most acutely and for longest in banking, where industry-wide transformation is already well underway. The established banks are seeing the...
We have been following the progress of Capita’s scale-up development unit Capita Scaling Partner (CSP) for the last couple of years (see here and work back) and we caught up recently to discuss its latest venture with co-founder Jo...
