Search through our UKHotViews and UKHotViewExtra articles plus complete research reports
DXC Technology has extended its existing relationship with the European Space Agency (ESA) with the award of a new contract to develop an AI platform that will enable the Agency to build and deploy AI-powered solutions. The ESA is an intergovernmental organisation that collaborates internationally and supports economic growth via space technology and research.
The new platform will be named “Ask ESA” and is to be designed and built by DXC. The platform will run on NVIDIA and utilise GenAI from French startup Mistral AI, which specialises in the development of large language models (LLMs). The project has been initiated by Francois Margottin, the ESA’s Head of Application Services.
In 2022 DXC secured a multi-year contract to support the ESA. As a result of that flagship deal, DXC delivers network and security services to the ESA’s international workforce facilitating secure global collaboration from any location. DXC has also been working to modernise the ESA’s network infrastructure replacing it with software-enabled environments and leveraging its data-driven intelligent automation platform “Platform X” to enhance the efficiency ESA operations (see: DXC looks to the stars with latest success).
Following the news of the latest deal with the ESA, Howard Boville, DXC President, Consulting and Engineering Services – Powered by AI said that, Ask ESA would provide “a powerful platform that will help them (the ESA) to quickly deploy practical AI solutions that deliver value.”
Posted by: Jon C Davies at 14:40
The UK government made two AI related announcements yesterday, as it continues to shift its approach towards AI technologies. The first is the Department of Science, Industry and Technology (DSIT) announced that it would be renaming the AI Safety Institute to the “AI Security Institute.” This will see the institute shift from primarily exploring areas like existential risk and bias in large language models, to a focus on cybersecurity, specifically “strengthening protections against the risks AI poses to national security and crime.”
Alongside this DSIT also announced the government has signed a Memorandum of Understanding (MOU) with AI LLM provider Anthropic. The aim is to collaborate and explore the potential of advanced AI tools in improving how UK citizens access government information and services online. This will include advancing best practices for the responsible deployment of AI by the public sector. The government will also leverage Anthropic’s Economic Index, which provides real-world AI model usage data to inform empirical insights into the integration of AI into the modern economy. Other areas of collaboration include securing supply chains for advanced AI and UK infrastructure and advancing scientific progress through AI.
Earlier this week the UK, along with the US, announced it did not sign an international agreement on AI at the global summit in Paris, citing concerns about national security and "global governance". Together with this announcement of the re-naming of the AI Safety (now Security) institute, the UK government is clearly signposting its intention to change the AI narrative, shifting away from one focused on regulation, safety and AI risks, to that of using AI to power economic growth and protect against external threats.
This change in narrative is also clearly aimed at ensuring the UK does not get on the US (and Trump's) bad side. The US has been clear it views the EU’s approach as heavy handed, stifling innovation, and limiting its ability to compete against China, which it views as a significant threat to US superiority. The US (Trump) mentality is one of you are either ‘with us or against us’, it’s very black and white, and so it is somewhat unsurprising that the UK government is treading carefully to not upset one of its largest trading partners.
For UK suppliers this likely means we will see less regulation and less constraints on where and how AI can be developed. This of course does not diminish the fact that in certain areas we clearly need AI regulation, for example military applications, how AI models use personal data and bias in scoring systems (e.g. insurance and benefits).
The overarching theme in the market at present is one of increasing uncertainty, not just in AI but also for sustainability, trade (i.e. manufacturing) and for the stock market, 2025 is already shaping up to be a challenging year for many.
Posted by: Simon Baxter at 10:01
A report in the Financial Times suggests that UK-headquartered Arm is set to launch its own chip later this year.
The paper says sources indicate chips could be unveiled in the summer, marking quite a departure for the firm. Arm’s business model to date has been to create and license processor designs to other firms who in turn apply this to make their own chips.
If we do indeed see Arm changing tack in this way it would ruffle quite a few feathers by putting it in competition with existing customers. The report also suggests that Meta has already been secured as an early customer.
Arm was acquired by Softbank back in 2016 for c.£23bn. Readers might also remember that Nvidia tried and failed to acquire Arm for $40bn, which ultimately led to Arm’s flotation on NASDAQ. Last month, Softbank announced the “Stargate Project”, a new company that would invest $500bn over four years to build new infrastructure for OpenAI in the US. Arm, Microsoft, NVIDIA, Oracle, and OpenAI were named as key initial technology partners.
Posted by: Kate Hanaghan at 09:50
Tags: chips AI
Cybersecurity platform supplier Palo Alto Networks reported robust Q2 results, with revenues up 14% yoy to $2.26bn. CEO Nikesh Arora highlighted the company's successful execution of its platformization strategy, as well as strong adoption of SASE, software firewalls, and XSIAM solutions.
Growth was broad based across geographies, with the Americas up by 13%, whilst Europe, Middle East and Africa (EMEA) saw an 18% increase, and Japan-Asia Pacific achieved 17% growth.
In his earnings call comments, Arora emphasised the fundamental shift in cybersecurity demands driven by AI adoption. "As the conversation around AI continues to get omnipresent and companies race to evaluate, experiment, and deploy AI, they're discovering that some of the legacy architectures come in the way of their aspirations," he noted. This trend, according to Arora, is spurring a resurgence in cloud transformation projects and consequently driving demand for network security transformation. This is a trend TechMarketView has been highlighting for some time, with organisations across the public and private sectors increasingly needing to invest in strengthening their data and cloud infrastructure foundations to support AI growth.
Arora also pointed to concerning developments in the threat landscape, citing recent Google findings that adversaries are increasingly using GenAI to accelerate attacks, including creating custom payloads and improving evasion techniques. This evolving threat environment has led to increased customer interest in Palo Alto's integrated security solutions.
Palo Alto also reached a significant milestone, with the company's AI-driven security operations platform surpassing $1bn in cumulative bookings. The company's strategic focus on "platformization" - the integration of multiple security solutions - continues to gain traction, with a number of multi-million contracts signed in Q2. Arora concluded by expressing confidence in the company's long-term strategy, particularly regarding the integration of AI capabilities in new market categories such as enterprise browser, Secure AI by Design and the AI-powered SOC.
Posted by: Simon Baxter at 09:46
Innovative UK technology vendor, Revving, has secured a cash injection of £107m as it looks to scale its invoice factoring proposition, targeted at the advertising sector. As a result of the deal, global asset management firm DWS will provide £100m of debt financing.
Based in Wokingham, Berkshire, Revving was founded in 2020 by Chris Pettit and Dave Mandeno. Both the founders previously worked together in the lending department at venture capital firm Vala. For his part, Pettit has a background in law and the media. Revving provides a technology-based alternative to traditional invoice factoring, enabling faster access to working capital for media and advertising businesses. Revving’s platform has been designed to integrate directly with digital marketplaces, capturing sales data to facilitate early revenue access before invoices are generated.
Extended payment terms in the media/advertising sector often stretch up to 120 days. As any business knows, cash flow is fundamental to survival and factoring the value of outstanding debt can provide a vital source of liquidity. Over the next three years, Revving has said that it hopes to finance up to £1.8bn for UK digital businesses. Revving claim that this level of capital injection could potentially generate an economic impact of £8.6bn, based on figures provided by the Internet Advertising Bureau (IAB).
Posted by: Jon C Davies at 09:09
Tags: funding
UK insurance group, Utmost Life and Pensions (formerly Reliance Mutual) has selected it longstanding partner, Atos, to lead a full transformation of its IT estate. The two companies have an existing managed services relationship that began in 2012. Under the terms of this latest agreement, Atos will oversee the migration of Utmost’s IT systems to the Microsoft Azure cloud.
Utmost Life and Pensions originally started life in 1911 as the Farringdon Reliance Friendly Society. During its long history the company has undergone many consolidations prior to rebranding to its current name in 2019. In 2020 Utmost completed the transfer of all of the remaining business of Equitable Life onto its books. Utmost’s IT transformation initiative is designed to improve the company’s business agility, lower infrastructure costs and provide ongoing stability, security and compliance. It is hoped that the investment will lay the foundations for future growth.
Utmost Life and Pensions, selected Atos to lead the IT transformation project based on its deep understanding of Utmost Life and Pensions’ operational needs and its established reputation in transformational outsourcing. Mark Francis, CFO at Utmost Life and Pensions said: “It’s vital that we have a best-in-class IT foundation to provide a reliable and responsive service to the over 290,000 policyholders that Utmost Life and Pensions protects and helps save for the long term. The cloud platform provides us with the scalability we require to meet our ambitious long term strategic growth goals.”
The transformation project is expected to take 18-months to complete. Ultimately, the move to the cloud should equip Utmost with a more resilient and adaptable IT foundation which in turn should help to facilitate innovation through flexible capacity. Utmost also hope that the modern infrastructure will enhance the experience of its employee’s via flexibility, reliability and mobile access.
The Utmost deal will no doubt be welcome news to Atos’ recently appointed head for the UK and Ireland, Michael Herron, as he works to instil greater optimism in his workforce. After months walking a precarious financial tightrope, in December 2024 Atos completed a major restructuring plan that saw its gross debt reduced by €2.1bn and provided much needed financing for the future (see: Atos Group: A new chapter).
Posted by: Jon C Davies at 10:00
Business process player Conduent delivered a mixed set of results for Q4 2024, with revenues falling short of expectations but EBITDA margins landing at the higher end of guidance. The BPS provider reported Q4 revenue of $800m, representing a -16.1% YoY decline, while adjusted EBITDA margin contracted to 4.0% from 8.0% in the year prior.
Overall, Conduent’s revenue for FY 2024 was $3.176bn, representing a -4.3% decline from the previous year and falling slightly below expectations. Adjusted EBITDA saw a significant decline, coming in at $124m for FY 2024 compared to $247m in FY 2023, with margins falling back to 3.9%. This reflects some of the broader challenges faced by the company in maintaining profitability.
On the plus side, strategically Conduent made some significant moves in 2024, completing three major divestitures including BenefitWallet ($425m), Curbside Management and Public Safety ($230m), and Casualty Claims Solutions ($224m). These sales enabled the firm to reduce its debt burden by 50% compared to 2023 levels, strengthening the balance sheet significantly.
Despite top-line pressure, CEO Cliff Skelton highlighted sequential improvement in adjusted revenue over the past three quarters. The company's outlook for 2025 projects adjusted revenue between $3.1bn-$3.25bn and aims to improve adjusted EBITDA margins to 4.5-5.5%. However, the challenging Q4 results, marked by a net loss of -$12m compared to a $6m profit in Q4 2023, suggest ongoing transformation efforts will be crucial for any sustainable growth to occur in 2025.
Posted by: Marc Hardwick at 08:23
Tags: results
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Posted by: CommsCo at 07:00
Posted by: HotViews Editor at 07:00
Mastek has entered into a new partnership with Indian startup OpenAna. OpenAna is the creator of Ana, an AI-powered autonomous software engineering tool, designed to automate and accelerate software development. The collaboration will focus on integrating OpenAna’s GenAI capabilities into the software development lifecycle (SDLC) process.
Founded in New Delhi in 2023 by Rajiv Sondhi and Arsh Anwar, OpenAna’s AI technology is able to autonomously manage SDLC from design to deployment. The collaboration with OpenAna enhances Mastek’s existing GenAI capabilities and should help its clients to innovate faster, optimise development workflows, and accelerate transformation. By using AI to support the automation of software development, end-user organisations should be able to improve outcomes and consistency.
Raman Sapra, President & Chief Growth Officer at Mastek said of the new alliance “We are excited to partner with OpenAna, as it aligns with our shared vision of transforming Software Development through Gen AI. By leveraging the Ana platform, we aim to empower our customers by developing and maintaining software applications more efficiently and effectively.”
In many ways the automation of software development using GenAI may be one of the most valuable use cases for this technology. In industries such as Financial Services, where many of the largest organisations have significant technology debt, effectively resourcing modernisation is a massive financial overhead and is also often a challenge in terms of accessing the relevant talent (see: AI in UK Financial Services).
Posted by: Jon C Davies at 09:19
UK-based AI workforce startup Noxus has raised $1.5m in pre-seed funding led by SFC Capital, with participation from Antler, Bynd VC, Caixa Capital, AltaIR Capital, I2BF Global Ventures, Yellow Rocks, and Smart Partnership Capital.
Noxus’ platform aims to help its customers bring together a “robust knowledge base” from multiple sources across their organisation in a secure environment, before layering model-agnostic “AI co-workers” range across to support repetitive employee workflows in a number of use cases (mainly around search, analysis, and document preparation).
The company intends to use the funds to further develop and scale its platform and expand.
Subscribers to TechMarketView’s TechSectorViews research can read more about AI in back-office operations in the first of our series of AI Impact reports, which draws on in-depth interviews and proprietary analysis to provide greater insight into the true disruption AI poses across different business domains (see AI Impact: Back Office Operations).
Posted by: Craig Wentworth at 09:19
Tags: funding AI co-workers multi-model
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As shipping companies race to meet ambitious decarbonisation targets, Smart Green Shipping has partnered with MOL (the Mitsui O.S.K. Lines shipping business) to bring modern 35m wing-sails to commercial vessels. By combining centuries-old sailing principles with advanced automation and data analytics, they're showing how traditional maritime wisdom and modern technology can work together to create a more sustainable shipping industry.
Tune in to hear how this innovative tech, along with Smart Green Shipping’s Wind-as-a-Service financing model, is helping shipping operators cut fuel consumption by up to 30%.
For more about our Totally Sust podcast series (new episodes on the first Thursday of every month), including how your company can feature, drop us a note at info@techmarketview.com.
Posted by: HotViews Editor at 08:48
Tags: shipping decarbonisation financing Wind-as-a-Service
In response to the changing US political landscape, big tech companies are rapidly re-evaluating, and in some cases abandoning, their Diversity, Equality and Inclusion (DEI) initiatives. The rules in the UK are obviously different, but this fundamental shift in corporate diversity will still leave its mark on the tech industry and Equality, Diversity and Inclusion (EDI) initiatives (as DEI is typically called in the UK) in this country.
Technology-focused companies such as Amazon, Google, Meta, Intel, PayPal, and most recently Accenture have been quick to announce plans to wind down or pare back their DEI initiatives (e.g. scrapping hiring targets, diversity reporting, and career development and training programmes focused on demographic groups) citing a need to align with the new legal and policy landscape. Others, such as Apple, Cisco and Microsoft, have defended their approach to DEI and the importance of diversity to business performance.
The situation in the UK is very different, which will inevitably create challenges for tech companies that operate across both regions. In this UKHotViewsExtra article, we look at the situation in the US and compare it with the approach being taken by the UK government and discuss the likely implications for the tech industry and its customers.
TechMarketView subscribers, including UKHotViews Premium subscribers, can read ‘Corporate diversity at a crossroads’ here. If you aren't a subscriber—or aren't sure if your organisation has a corporate subscription—please contact Belinda Tewson to find out more.
Posted by: Dale Peters at 10:07
Tags: recruitment policy government diversity Inclusion social+value bias DEI EDI equality
Netcompany has announced the acquisition of SDC, a banking solutions provider in Scandinavia, that will create a new combined company – fully owned by Netcompany: Netcompany Banking Services.
SDC currently provides banking solutions and services to small and medium-sized financial institutions throughout Nordics. Netcompany’s aim is to use the new company to leverage its AI and digital expertise to deliver more personalised services to customers of the banks on SDC’s platform.
The move provides Denmark-headquartered Netcompany with a strong foothold in financial services across Scandinavia, with the announcement alluding to an ambition to expand services to “the rest of Europe”.
As we outlined in our HotViewsExtra article in December (following an interview with Netcompany’s UK Managing Partner, Richard Davies) – see Proof points and potential: Netcompany’s hyper-transferability mission – the company’s ethos is one of “hyper-transferability” between sector (and geo market) experiences. Even though the focus on Netcompany Banking Services may be restricted to Scandinavian financial services, for now – the company’s enhanced experience in delivering personalised self-service solutions in a regulated setting will likely help to inform its modernisation approaches across its operating base ("Transformation and modernisation" and "Tax and customs" being two of Netcompany’s four public sector focus areas in the UK).
Posted by: Craig Wentworth at 09:48
Tags: acquisition banking re-use
The Access Group has started 2025 by enhancing its Global Operations Centre (GOC) in Kuala Lumpur, Malaysia, including appointing a new managing director and further investment in the region.
The company has GOCs in its hometown of Loughborough and Timişoara, Romania, as well as in Kuala Lumpur. The centres are intended to deliver innovation and improve customer experience on a global basis, helping provide more localised support for customers. Last year Access announced a significant expansion of its Romanian operations (see The Access Group doubles the size of its Global Ops Centre) and followed that with the official opening of its GOC in Kuala Lumpur (see The Access Group expands APAC operations).
Its Kuala Lumpur GOC is key to Access’s expansion in the Asia-Pacific (APAC) region, supporting product engineering, customer success, and wider operations. The company intends to provide more than 1,000 roles in the region by 2027. To support this expansion, Access recently appointed Chee Gay Lim as the new managing director of this GOC, providing extensive experience of growing businesses in the region. He was previously Global Chief Human Resources Officer at TDCX, where he scaled the workforce from 3,000 to 19,000 employees and launched 10 new operational sites in seven years.
The company has also announced a strategic partnership with Heriot-Watt University Malaysia, helping to reinforce its position in the region. The partnership will see Access work closely with students across the University’s Information Systems and Data Analytics programmes, providing internships, academic development exchanges, and participation in industry-relevant projects.
Access has grown rapidly in recent years through a combination of acquisitions and organic growth. Revenue in FY23 was up 41% to £581m, with 95% of that coming from its UK operations; however, Access has big ambitions in the APAC region. It established a position in the Malaysian market through its acquisition of iCare in 2018 and expanded its footprint in the country through the acquisitions of Volcanic in 2019 and Sage’s APAC businesses in 2021. The partnership with Heriot-Watt University should enable Access to better understand and address market demands in the region, accelerate innovation, and provide a pipeline of talent for the business.
Posted by: Dale Peters at 09:04
Tags: software appointment university partnership higher+education expansion APAC
UK-based banking technology vendor Finastra has launched an AI-powered assistant designed to support trade finance operations. The new tool “Assist.AI” has been created using Microsoft Azure’s OpenAI Service and forms part of Finastra’s established Trade Innovation solution. The tool provides users with context-aware assistance to help bridge knowledge gaps in the complex trade finance industry.
The global trade finance industry faces the challenge of a diminishing knowledge base as seasoned industry experts gradually leave the profession and are replaced by less experienced newcomers. Finastra’s Assist.AI has been designed to address this issue by offering prompt-based assistance, that allows users to enter specific questions related to trade finance processes. The tool provides precise answers sourced from a variety of resources without the need to sift through extensive documentation. Finastra claim that Assist.AI will help to boost efficiency by enabling banks to focus more strategic priorities.
Finastra claim that Assist.AI was developed after the vendor identified a significant talent gap in the trade finance industry as a result of its client interactions. As experienced staff retire or transition to other careers, banks need to invest in training new staff on the latest developments in trade finance and the use of Trade Innovation. Assist.AI uses Microsoft Copilot technology to facilitate this training and support, making it a timely and essential addition to the industry.
In recent years, the complex trade finance ecosystem has benefitted significantly from the application of other emerging technologies such as DLT and the sector has been a key area of investment in recent years (see: Trade finance emerges as blockchain’s new sweet spot). Transactions typically consist of multiple global stakeholders and involve considerable inertia and exposure to risk. Even a single transaction can have numerous parties and points of interface, giving rise to significant potential for error, confusion, dispute and financial loss. As a result, AI is likely to have a significant role to play in the industry going forward.
Posted by: Jon C Davies at 08:39
Having lost out to a Serco-led consortium on the megadeal to run the Armed Forces Recruitment Service (AFRS) announced just last week, Capita will be pleased to have expanded its Royal Navy training contract, originally signed back in 2021 (see Capita wins £1bn Royal Navy mega deal). This morning’s contract expansion announcement marks the 10th service transition under the existing contract and is to provide training for Marine Engineering within the Royal Navy at HMS Sultan, the home of Marine Engineering Training Group and the Royal Naval Air Engineering and Survival School.
The contract expansion is worth some £97m over eight years to Capita and will bring the total contract value of its Royal Navy training contract to £1.3bn. The contract expansion will start in May of this year and run through to early 2033. The expansion into marine engineering training suggests growing confidence from the Royal Navy in Capita's capabilities and training methods and helps solidify its position in this growing sector of the Defence market. Under the contract expansion, Capita will deliver a range of services including training design and media, delivery, support, quality assurance, and equipment management.
From a market perspective, this contract expansion aligns with the broader trend of military organisations outsourcing specialised training to private sector partners with Capita's focus on integrating new services with existing training frameworks while maintaining quality, reflects the changing demands of modern military training.
Posted by: Marc Hardwick at 08:14
Tags: training
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NTT DATA has published the findings of its latest research exploring the use of generative AI (GenAI) in the banking sector. The report, entitled “Intelligent banking in the Age of AI”, highlighted a significant increase in adoption of the technology with 58% of the financial services institutions fully embracing GenAI, up from 45% in 2023. Interestingly, the survey indicates that only 50% of the banks surveyed are looking to GenAI as a method of improving productivity and efficiency, whilst 49% believe the technology can help to reduce operational IT spend.
The findings of NTT Data’s new research indicate that the use of GenAI technology in the banking sector varies in terms of the motivation behind the investments being made. The disparity between the drivers of GenAI adoption in banking vary globally, with almost 59% of US banks looking to reduce their IT budgets and 47% keen to cut operating costs. However, only 43% of European banks highlighted cutting IT budgets as a priority whilst 36% were focused on reducing operating costs. Productivity was highlighted as the most important factor for European banks by 46% of respondents.
NTT Data’s latest research indicates that 51% of financial services organisations are focusing on collaboration between humans and AI or a hybrid approach with existing systems (47%). Meanwhile, 28% of banks indicated that they are looking to fully automate certain tasks and remove the need for manual intervention entirely. UK institutions appear to be taking a relatively cautious approach in this regard, with 25% of UK banks looking to fully automate processes, compared to 32% in the Americas and 35% in Japan.
The NTT Data research emphasises just how quickly AI adoption is increasing and confirms our own analysis that many within the UK Financial Services sector are looking to significantly accelerate their use of this technology. There is something of a sense of urgency around GenAI in particular as organisations pursue early mover advantage in an effort to avoid falling behind their competitors (see: AI in Financial Services – Where the Rubber Hits the Road).
Posted by: Jon C Davies at 09:55
With January under our belt, the TechMarketView Research Agenda for Q1 2025 is now full steam ahead.
Across the agenda, our team will this quarter be producing analysis that underpins our 3Ds: Data, Depth, and Disruption.
Data Our analysts have already published some key pieces providing insight into the UK tech market as it currently stands and how we expect activity to pan out. Notably, see our Market Outlook Update, which brings our view of the UK market bang up to date. If you are also a member of our Public Sector research programme, you can read our analysis on the trends and opportunities in Public Sector SITS Market Outlook Update. Stay tuned for our view on the Financial Services market out shortly.
Depth An excellent example of TechMarketView’s depth of analysis is our Sustainability Technology Activity Index (STAI). It brings unprecedented depth of understanding to the actions taken by tech firms and their customers to roll out sustainability-related solutions. With a global watchlist of over 1500 suppliers, the STAI give a unique view of activity by use cases areas (for example, ESG reporting, supply chain optimisation, and carbon capture & removal). We also look at the most commonly used tech and analyse suppliers by levels of activity. Read the report later in Q1.
Disruption If you want to understand just who the ‘next big thing’ will be, TechMarketView’s Disruptors & Innovators series brings to life our understanding of the exciting start-up and scale-up players operating in the UK. This quarter, coverage includes those operating in AI in sustainability and front office BPO. But it’s not just the leading-edge players TechMarketView can help you to understand, it is also the market opportunities. In our Emerging Markets Briefings this quarter, we look at AI-enabled crime and also how new regulations, DORA and CTPs, will impact the market.
For a big picture view of how the market is expected to evolve in 2025, check out this quarter’s View from the Chief Analyst and our Tech Confidence Index (both out later this quarter). And for our tech buyer clients, the latest Market Readiness Index: The Road to AI part 2, goes live. This is the concluding part of our in-depth analysis of the largest 20 IT service providers in the UK and their ability to deliver AI solutions for customers. See Part 1 here. This is only for those on our tech buyer programme, but it can be purchased as a standalone report.
It is safe to say, January, February, and March will bring yet another quarter of analysis that demonstrates TechMarketView’s unique understanding of the UK tech market. You can see the full Q1 Research Agenda here. Remember, this may be subject to change and/or additions.
To find out more about our research and how to gain access, please contact our Client Services team.
Posted by: Kate Hanaghan at 09:24
Tags: ResearchAgenda
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